Returns and cancellations policy

While we will make every effort to deliver your goods / services ordered, by the estimated delivery date, we will not be liable for any claim for compensation of any description that may result from delay due to reasons beyond our control. If delay arises in this way, we will contact you to agree an alternative delivery / completion date.


If we fail to deliver your goods within 28 days of the estimated delivery date you may tell us in writing that you require delivery within 7 days from the date of receipt by us of the notice. If then the goods are not delivered to you within the 7 days, any deposit paid will be returned and neither party will have any further responsibility to the other.


Cancellation/Withdrawal


If you fail to take and pay for your order within 21 days of notification that the goods are ready for delivery, we will treat the contract as cancelled. In the event of cancellation, we will refund any deposit paid by you but we reserve the right to retain a proportion of the deposit against the expenses to be incurred by us. In the event that you wish to withdraw for some other reason, we will be entitled to retain a proportion of your deposit against the expenses to be incurred by us.


Ownership and Legal Responsibility


The goods will belong to us until the total purchase price has been paid in full. Any cheque will not be treated as payment until it has been cleared so time will have to be allowed for this. Notices: Any notice provided for in this contract must be in writing and be sent by first class post to the residence or place of business of the person to whom it is addressed. It will be assumed that such a notice has been received by the addressee not later than two days after posting.

Simply email us at info@visualblissmedia.com stating your invoice number, name and reson you would like to return / cancel your goods and we will gladly help you.


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